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Joiaas
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Frequently Asked Questions

What is a postpartum meal delivery service?

A postpartum meal delivery service provides nutritious, pre-cooked meals specifically designed for new mothers after childbirth. These meals aim to support recovery, breastfeeding, and overall well- being during the postpartum period. We are excited to bring the first local postpartum meal delivery service to Madison, Wisconsin!

Are these meals only for new mothers?

No, anyone can benefit from these meals! They are based on Eastern traditions to be easily absorbed and nutrient-dense. For thousands of years, it has been believed that during times of emotional and physical stress, our gut motility slows down and our digestion efficiency decreases. For this reason, Eastern traditions have advocated for more easily digestible meals like soups and porridge-like foods during these times.

Will I start lactating if I am a guy and stealing my wife’s Cuddle Crunch Cookies?

No, but I can’t promise that there will be no consequences if none are left for her! The good news is our Cuddle Crunch Cookies are loaded with B vitamins amongst other nutrients, which help with maintaining energy, healthy skin, and healthy hair. Even more good news is that you can always add on an extra snack order so there is enough for both of you!

How do I sign up for the service?

You can sign up through our website by selecting a package that best suits your needs. There are options to purchase single packages or two-week subscriptions.

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What types of meals do you offer?

We offer our Mixed Protein Bundle and Vegetarian Protein Bundle meals. Our Mixed Protein option features a variety of proteins sourced from both plants and animals, including nutritious options like chicken and salmon, alongside wholesome dairy products. It is designed to provide a balanced meal that supports your postpartum recovery. Our Vegetarian Protein option includes a diverse selection of proteins derived from a range of plants and dairy products. It's specifically crafted for those seeking delicious, meat-free meals that are rich in nutrients necessary for postpartum nourishment. Please indicate in your order whether you would like us to omit the gluten options in your package, and we can substitute with our Nourishing Grain Medley instead.

How often do meals get delivered?

We deliver our Rise, Bloom, and Thrive packages on Tuesdays and Thursdays. Radiance packages will be delivered on Wednesdays during the scheduled massage.

Are the meals freshly cooked?

Yes! Our meals are freshly prepared using high-quality ingredients and then delivered to your door. Meals can be reheated easily at home, ensuring you get nutritious food without any hassle.

What if I have food allergies or intolerances?

We can accommodate for vegetarians and take extra care to avoid gluten in certain dishes; however, we cannot guarantee to avoid gluten in its entirety.  Some of the ingredients we use are manufactured in plants that process wheat. Currently, our meals rely on the use of tree nuts, hemp seeds, sesame seeds, and ghee due to their immense nutritional value. However, as we grow, we hope to be able to accommodate more dietary preferences.

Can I gift a meal delivery service to someone?

Absolutely! We offer gift cards and pre-paid meal plans that can be sent to friends or family. It’s a thoughtful gift for new parents that helps them during a busy adjustment period.

Gift Cards

How far in advance do orders need to be placed?

Packages can be ordered as soon as the menus are posted, and the ordering date closes one week prior to scheduled delivery. So if you are interested in the menu for Tuesday October 7th, then you can place the order any time before Tuesday September 30th.

What is the cancellation policy?

Our subscriptions are solely for a one time 2-week period, since these packages are designed for short-term use. So there is no need to worry about recurring payments. If you would like a longer subscription, simply purchase another for the next two-week period.

How are the meals packaged and delivered?

Subscription meals are packaged in eco-friendly, insulated containers to keep them fresh during transit. We ask that prior to the next package delivery, customers leave their bag with the rinsed re-usable containers on their front porch so we can sanitize and reuse them. Using this method, we aim to do our part in helping our planet!

Single packages are delivered in disposable leak-proof paper containers. All packages are held in insulated totes with ice packs to keep meals in safe temperatures during transit. We do recommend placing all food in the fridge immediately upon receipt if not planning on consuming right away.

What if I have more questions or need assistance?

Our customer service team is here to help! We’re passionate about ensuring our mothers are supported during this transition period. Please email us with your inquiries at help@joiaas.com

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